Online store for a state-owned company: e-commerce by the sector's rules

Challenge

A state-owned company sold its products through dealers and a phone line: no owned online channel existed. Launching a store ran into sector specifics: procurement-law contracting, security sign-offs, and personal data confined strictly to a protected circuit.

Solution

We ran the project by the sector’s book: specifications and stages matched to procurement documentation; an architecture that keeps personal data in a certified segment; payments through an approved provider with fiscal receipts. The store itself is full e-commerce: a catalog with live ERP stock, online payment, and separate accounts for retail and wholesale buyers with contract pricing. Documentation and source code were handed over by formal act, and the client’s team was trained to operate it.

Result

Acceptance passed with zero remarks — a rarity in the sector. Online sales doubled in six months; wholesalers moved from faxes and email into their accounts. The company’s internal IT now runs the store: no vendor lock-in.